Patient Policy

Diagnostic Procedures

The Patient authorises the dentist to take x-rays, study models/scans, photographs, and other diagnostic aids deemed appropriate by the dentist to make a thorough diagnosis. The Patient authorises the dentist to perform all recommended treatment mutually agreed upon by The Patient.

Anaesthesia & Medication

The Patient agrees to the use of local anaesthetics, sedatives, nitrous oxide and other medication as necessary at the time of treatment. The Patient agrees to dental treatment recommended by the dentist(s) that they see for treatment and The Patient knows they are able to ask their treating dentist or principal dentist any questions at any time to better understand their treatment needs and options.

Questions & Communication

The Patient can ask questions about their treatment at any time. We encourage open communication to ensure you fully understand your treatment plan, options, and expected outcomes.

Payment On The Day Of Appointment

The Patient agrees to paying for their treatment on the day. If The Patient forgets their health fund card, The Patient knows that they must pay for treatment in full and claim through The Patient's health fund separately.

Payment Methods

If The Patient forgets their credit card or wallet/purse, The Patient will pay via direct deposit in the waiting area, through The Patient's phone or using a practice tablet and email the receipt to the practice immediately after payment. Or, The Patient can dial a friend/family member to pay via credit card on the phone as soon as The Patient's appointment is complete.

Late Payment Penalties

If The Patient does not pay by the date stated on the invoice, then The Patient will incur a AU$20.00 per day penalty fee. This fee is to cover the cost of the additional administration required to follow up on the late payment. The Patient is also liable to pay for any additional services used to collect The Patient's late payment including, but not limited to, debt collectors and court fees.

Payment For Continued Procedures

A deposit or full payment of treatment at the first visit may be required for continued procedures. E.g. crown or bridge work, bleaching trays, dentures, Invisalign etc. All treatment is to be paid for on the day of treatment and all information collected will be treated in confidence.

Appointment Confirmation

Style Dental Noosa team will endeavour to contact The Patient via various means (SMS, email, phone) to confirm The Patient's appointment. If The Patient does not confirm their appointment 48 hours prior, we will assume The Patient is not coming and The Patient's scheduled appointment will be automatically cancelled and have to reschedule.

Rescheduling Fee

The Patient agrees to providing a 48 hour minimum notice if The Patient cannot attend or wishes to change The Patient's appointment day/time or fees will apply. A rescheduling fee of AU$110.00 will apply if The Patient cancels or reschedules their scheduled appointment within 48 hours of their confirmed appointment.

Missed Appointments

A missed appointment or failure to attend a confirmed visit will lead to a fee for rescheduling within 48 hours. If The Patient fails to attend further appointments, a deposit amount will be required prior to securing future appointments. The Patient will need to call Style Dental Noosa to reschedule and will likely have to pay a holding deposit to secure your next appointment.

How Do I Pay My Rescheduling Fee?

Call The Practice directly on (07) 5455 5500 to arrange immediate payment of these fees.

Emergency Consultation Fee

Emergency appointments/visits will incur an Emergency Consultation Fee from AU$95.00, with the treating Dentist advising cost(s) for additional treatment(s) during that emergency appointment/visit/consultation.

Additional Treatment Costs

Any additional treatments required during your emergency visit will be discussed with you, including costs, before proceeding. We aim to provide transparent pricing and clear communication during emergency situations.

CDBS Eligibility

If a child is eligible for Medicare CDBS, The Patient will be informed that there will be a bulk bill fee for services under the Child Dental Benefits Schedule (CDBS).

Out of Pocket Costs

If treatment exceeds the limited range of services or beyond the benefit cap that The Patient will need to personally pay out of pocket costs for treatment and the pricing will most likely be our normal private fees.

CDBS Information

We will provide clear information about what is covered under CDBS and any potential out-of-pocket expenses before commencing treatment. Please ask our team if you have any questions about CDBS eligibility or coverage.

Information Protection

All treatment is to be paid for on the day of treatment and all information collected will be treated in confidence. We are committed to protecting your personal and medical information in accordance with Australian Privacy Principles and healthcare regulations.

Data Security

All patient records are stored securely using encrypted digital systems. Access is restricted to authorized personnel only. Your information will only be shared with your consent or as required by law.

Practice Contact Details

For any questions, concerns, or to arrange payment of fees, please contact Style Dental Noosa directly:

• Phone: (07) 5455 5500
• Email: reception@styledental.com.au
• Address: Noosa Civic Shopping Centre, Shop BB04B, 28 Eenie Creek Road, Noosaville QLD 4566

Office Hours

Monday - Friday: 8:00 AM - 5:30 PM